Our policies are stated below for your best experience here at Angelica Day Spa & Boutique LLC.
If you have and questions, please feel free to contact us.
WHAT IS YOUR CANCELLATION POLICY?
While I completely understand that unfortunately sickness comes and emergencies happen, I ask that you please respect my time that I have specifically reserved for you, as I respect and value yours and that all cancellations be done by giving me the courtesy of a 24 hours’ notice.
Any cancellation within less than 24 hours of the appointment time may result in a charge of 50% of the scheduled service fee.
Any no-show appointments will be charged the total amount of scheduled service.
I would not unfortunately be able to fill the time missed without adequate notice of cancellation. **When scheduling your first appointment we require a valid credit card to hold your appointment. It is simply a requirement for any last-minute cancellations or no-show appointments.
WHAT IF I'M RUNNING LATE?
Please remember that we schedule our appointments in 15-minute intervals; because of this, we will have to reschedule any client that is more than 10 minutes late. We understand life is crazy and throws you curve balls, however please allow sufficient time in the day to arrive to your appointments on time.
WHAT IS YOUR PRODUCT RETURN POLICY?
Angelica Day Spa will accept the return of any unopened and unused merchandise in its original packaging within 30 days of purchase. All returns must be accompanied with the original sales receipt for exchange or store credit.
Angelica Day Spa gift cards are available for all services. If you would like to pre-pay a gratuity, we can assist you at the time of purchase. All Angelica Day Spa gift card sales are final – we are unable to refund, reissue or replace any gift cards after the initial sale. Gift cards may not be purchased or used in conjunction with any special discount or promotion.
Gratuities are not included in Angelica Day Spa service prices. If you are pleased with your service, we recommend a gratuity of 20-30%. The gratuity may be paid in cash, by personal check or by credit card.
There is a mandatory 20% gratuity included in parties of three or more.
For Spa Party private rentals, a cancellation notice is required seven days in advance. Spa parties must be reserved with a credit card provided by the spa party organizer. The credit card on file will be charged if there is a last minute cancellation or no-show by any spa party guest. All cancellations made less than one week prior to the spa party date will be charged for the full price of the service.
ANYTHING ELSE I NEED TO KNOW?
Your health and safety are of the utmost importance to us at Angelica Day Spa & Boutique LLC. We trust the information you provide to us on your client intake form. Successful service execution requires your full disclosure during all pre-service consultations. Angelica Day Spa & Boutique LLC will not be responsible for any adverse reactions to services rendered in circumstances where a guest has failed to inform us of contraindicating conditions.
To maintain a relaxing, comfortable atmosphere for all guests, we kindly request that cell phones be silenced or powered off in the treatment area. Please also be mindful of other guests in common areas and refrain from loud conversation.
Angelica Day Spa & Boutique LLC reserves the right to refuse services at our discretion when necessary.